ISO/IEC 20000 Lead ImplementerOverview The ISO IEC 20000 specifies requirements for an organization to establish, implement, maintain and continually improve a service management system (SMS). The ISO IEC 20000 Lead Implementer is a certification intended for IT professionals seeking to validate their advanced knowledge of the ISO IEC 20000. Exam Content The exam covers topics such as terms and definitions, normative references, Context of the organization, Leadership (Leadership
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